Thursday, 1 November 2007

Why Long Copy Works

(and why it needn't matter if it doesn't)

It seems to be a perennial debate: long copy versus short copy. But most copywriters know from experience (and from reading the copywriting gurus) that long copy far outsells short copy, especially for high-ticket items.

Why?

Well, first let's look at why short copy might sometimes be better.

Business people are busy people. They don't have time to spend reading page after page of sales material, however excitingly written, before they decide whether or not to spend a few pounds or dollars. It just isn't cost effective – their time is too precious.

They'd be better off buying something a little less than perfect than wasting that precious time.

So, for a low priced item, short copy is the way to go. In fact, it might not be worth investing in a copywriter’s fees for a low cost item. Of course, if the item sells by the million it would be worth every penny, but that's another matter.

In short copy, there's a headline, a story, an offer and a call to action. Call them by other names if you will, but they're the essential elements, and the advantage to the customer is that they know exactly what your offer is, almost at a glance.

For higher-priced items, it's different. When someone is contemplating spending a lot of money (for them) they need to be convinced it's worth it. They may take a fair bit of persuading, but the time spent - yours and theirs - will be worth it if they can save or make the value of that time, plus the price of the product, many times over.

They may not make that calculation consciously, but on some level or other they will be making a judgement on whether you're wasting their time. Even before, that is, they decide whether they'll be wasting their cash buying your product.

Which is why, perversely, it needn't matter. So long as your long copy is constructed properly they can get all the short copy benefits, while you offer all the reassurance and potential persuasiveness of long copy.

You may spend page after page extolling the virtues and numerous irresistible benefits of your product, but a hurried and harassed businessperson needs to be able to scan your copy in seconds and deduce exactly what you're offering, how it can solve their problem and the price they'll have to pay.

Then, if they're interested, they’ll go back and read in more detail. And study after study shows that while long copy outsells short copy, it's the short copy 'scanned' version that the buyer actually sees first and on which they'll most likely base their decision to buy or not buy.

So, when you produce your long copy it needs to have exactly the same elements as your short copy.

In fact, at first sight it should actually look like short copy with a lot of extra detail between the essential bits!

So, you'll need:

· a headline, emphasising the main benefit

· body copy, explaining the product and its benefits

· the offer, which is the price plus bonuses and guarantees

· the close or call to action, made as easy as possible.

Each of these elements must be highlighted with a sub-heading so the busy reader can pick them out at a glance.

And here’s the critical part: those sub-heads must tell a coherent story on their own, to get the message across to the quick-scanning reader.

Here’s how legendary John Caples put it recently: “[Long or short] depends on what you’re trying to accomplish. Generally speaking the more explaining you need to do to get your reader to understand the product’s benefits fully, or the more money it costs, the longer the copy you’ll need.
In many cases, longer copy will work best. But remember, it’s not because it’s long that it works. It still needs to be brief and succinct in the sense that it packs maximum meaning and benefit into each sentence … Distil it down as much as possible without omitting any of the points … of interest to the target market …then render the copy in logical chunks prefaced with powerful, curiosity inducing sub-heads that stop skimmers and skippers, drawing them into the copy. Finally … edit your sub-heads into a logical summary of your entire sales argument.”


So the details (detailing benefits remember), the credibility-building testimonials and explanations of why this is such a terrific never to be repeated offer, etc, all fit in between these compelling sub headings.

End with a PS - the ultimate short copy summarising all the above - and there you have it - long copy that works like short copy. But better!

Roy Everitt, Writing For Results

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